1. Pricing & Service Structure

• Pricing is transparent and based on home size, condition, and type of service. Estimates are provided before cleaning.

• Pricing may be adjusted if the home’s condition or scope differs significantly.

• Recurring services may receive preferred pricing; long gaps may require adjustments.

• We may update pricing periodically; recurring clients will always be notified in advance.

 

2. Scheduling & Appointments

• Appointment times are reserved for you; please give at least 24 hours’ notice for cancellations or rescheduling.

  • Late cancellations (<24 hrs) = 25% fee

  • Same-day cancellations = 50% fee

• Recurring clients should notify us if skipping or pausing service to maintain priority.

• Cleanings are scheduled within an arrival window to allow for traffic or delays.

• If we are unable to access the home at the scheduled time, the cleaning may not be completed, and a lockout fee may apply (50% of the scheduled service price).

 

3. Payment & Billing

• Payment is due at the time of service unless prior arrangements are made.

• Accepted payment methods are confirmed during booking; declined payments may pause services.

• Recurring clients may store payment methods securely for convenience.

• Tipping is optional but appreciated.

 

4. Property Access

• Clients must ensure we can safely access the home at the scheduled time (entry instructions, gate codes, alarm codes, keys, etc.).

• If access is not available, the cleaning may not be completed, and a lockout fee may apply.

• Providing accurate instructions helps us complete your service efficiently.

 

5. Satisfaction Guarantee

• Notify us within 24 hours if any area is unsatisfactory.

• We will return to address issues when appropriate.

• Refunds are considered on a case-by-case basis.

 

6. Accidental Damage

• Report any accidental damage within 7 days. Documentation or photos may be requested.

• Not responsible for pre-existing damage, normal wear and tear, or undisclosed fragile items.

• Clients are encouraged to secure valuable, sentimental, or fragile items.

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7. Service Limitations & Safety

• We do not:

  • Move heavy furniture (>25 lbs)

  • Clean biohazards, mold, or pet waste beyond standard bathroom cleaning

  • Work in unsafe or inaccessible areas

  • Climb higher than a two-step ladder

• Homes must have running water and electricity.

• Excessive clutter may reduce cleaning quality and could require extra time or rescheduling.

 

8. Employee Respect

• Please do not directly solicit our team for private hire outside of Maid For You Services.

 

9. Pets & Home Environment

• Reactive or anxious pets should be secured during service.

• Indoor temperatures must allow safe working conditions.

 

10. Move-In / Move-Out Cleaning

• Homes should be mostly empty. Fully furnished or cluttered homes may be treated as deep cleans.

 

11. Right to Refuse Service

• We reserve the right to decline or stop service due to unsafe conditions, excessive clutter, hazardous materials, or inappropriate behavior.

 

Why These Policies Matter
These policies help us provide consistent, safe, and high-quality service for all clients. Thank you for your cooperation and understanding!